Dear Silkway Travel,
I have been a long-term customer of Silkway's and have been working directly with Rebecca Ho, the travel agent at the Aberdeen Center Branch.
Over the years, Rebecca has provided outstanding customer service, always able to meet my traveling needs, and address my concerns on a timely manner. She is smart, organized, and is full of experience. I really appreciate her service and I believe Silkway Travel has a very valuable employee.
I look forward on continuing booking my vacations with Silkway Travel and Rebecca Ho.
A note just to say thank you for arranging the trip to Africa and looking after all of us...
Cho and I enjoyed the trip very much. The food and lodging were very good - considering that was Africa and we were on Safari, and seeing the animals was fascinating!
Regards, Diana T. & Cho T.
...Yeah, yeah. Thanks so much to the NGs. I gained 2 pounds only. That is a tremendous feat despite having huge breakfasts of more than 10 times I normally have and those amount of foods and beers and wines we had for lunches and dinners which also are more than 3 times I usually have. The energy and excitement we have had and spent were really something.
This is actually one of the best trips I have ever had.
I send this E-mail to express my appreciation for the fine job and excellent service that Miss Rebecca Ho has provided throughout my booking and arrangement process with Silkway Travel for my New England cruise and eastern USA land tour in early October.
I would not have any hesitation in going with Silkway Travel again for my next trip,
Thanks to Rebecca for all her help.
A satisfied customer,
My wife Amy and I and my friends Adrian and Margaret Joseph want to express our most sincere appreciation to all the help that you, Kevin and especially Annie for making our cruise to Asia come true.
Although Kevin is fairly new, he tried his very best to obtain all the information we need and helped us to get through all the necessary procedures. You of course gave him a helping hand all the time and kept an eye on the process to ensure that everything happens smoothly.
Our greatest Thanks goes to Annie, whose knowledge and experience on the China Visa process is amazing. Through her contacts with the right people and her hard work and diligence, she managed to help us to get our multiple entry visas which we need, and to help Margaret get back her passport very quickly in time for her use on an urgent travel need. We would like to let Silkway Management know that we want to extend to Annie our deepest appreciation on her help. Silkway should be proud to have a great employee like Annie.
Annie, we want to give you our biggest THANK YOU!
Ken and Amy N.
Adrian and Margaret J.
......I want to say thank you for the service that Kate Chan provided our group of 23 to the Shanghai Expo 2010 July 12- July 31 . There were several different itininaries involve and overall it went quite smoothly and no hitches. AIrline flights , hotel bookings, tours , transfers and cruise details all came together......
Anyway, thank Kate for her effort and I enjoyed dealing with her and look forward to our next adventure.
My family and I came back from Shanghai a couple weeks ago and had a fabulous time. It was exhausting for those 3 days at Expo but well worth it - wish we had more time. We were fortunate that our group got to go to the China Pavillion on the 2nd day!
Thanks very much for assisting us in the trip-planning! Enjoy the rest of the summer!
I would like to acknowledge the great service provided by Catherine Yung. We have recently bought tickets to go back to Hong Kong this coming summer. She has provided us with a good experience in buying airplane tickets from Silkway Travel & Cruise. As a matter of fact, we will definitely find Catherine Yung again when we travel in the future.
How are you? Long time no see!!
I have been helping one of the girls on the agency side of OTI do a month long Asia file. I have been working with Rebecca Nip and wanted to let you know that I think she is just amazing at her job and a pleasure to deal with.
I think in our industry we only ever hear from people when they complain so I wanted to take this opportunity to pass on a compliment. Please feel free to pass this on to her superior.
Hope all is well
Hope to see you soon
I am a customer who just booked a Hawaii trip from your employee Alei Zhan at Crystal Mall. I am writing to express my gratitude towards Ms. Zhan.
Though being asked for almost 2 hours, Ms. Zhan showed her proficiency in booking package with great patience and lovely smile. She overworked for more than 1 hour that day without any complaint. We finally booked an ideal trip with a very reasonable price.It is our first time to book through Silkway, but we will definitely come back and book again, and recommend your tour to our friends.
Thank you very much and Happy Chinese New Year.
Dear Mr. Poon:
I am a travel agent in Kelowna, BC and wanted to express to you my views of the service provided by Rebecca Nip from your land department.
I have been a travel agent for 29 years and Rebecca is by far, the most thorough and conscientious reservations agent that I have ever had the privilege of working with. I always know that when I need an answer to a question, or a file worked on, Rebecca is who I go to.
Her knowledge and professionalism is second to none. It is because of Rebecca that I book with Silk Holidays.
Usually upper management only hear about the bad results from travel agents, and I want to assure you that there is never a bad result when working with Rebecca.
I am writing to you to congratulate you on having such an excellent reservations agent.
Thank you again and please pass on my comments up the ladder. I think Rebecca needs a pat on the back!
Sandi, Orchard Park Travel
Dear Ms. M,
I am writing this letter to thank you for you warm hospitality accorded to me and my mom when we were 2 hours late for picking up our ticket around 7:30pm on Mar 18.
I would also like to thank you for you enthusiasm help with your co-worker Ms.Y. That was really unforgettable. We are very pleased for all the services provided by your touching team members.
Grace handles all my family's travel plans and we find all her coworkers are as good as she is. Thanks again! Hope we can keep in touch. And have more business in the future.
Jessie Y. and Daisy G.
In April of this Year Kate of your office booked a travel Package to Hong Kong & China from 11 April-11 May 2009 for us. We would like you to know that the services we received from Kate truly were as "smooth as silk". As we had not been in China before we did not know what to expect and were naturally somewhat apprehencive. But Kate arranged everything so well and created such a wonderful itinerary, that we had no problems enjoying our trip. The choice of the hotels was very good and the tours and especially the tour guides were a pleasand surprise!
So we would like to say a big "Thankyou" to Kate and your organisation!
Ellen S. and Peter H.
We just wanted to wish you a happy new year, and thank you again for such excellent service - from making our air and tour arrangements...to calling both my sister and I afterwards - to follow up on how our trip went. That's great service...and rare to see!
As I didn't get a chance to elaborate on the telephone, I wanted to let you know that we had a wonderful time in Beijing, Xian, Shanghai, Hangzhou, Suzhou and HK :) Overall, the group tour was very well organized. We enjoyed ALL the sights and activities - although my sister fell asleep during the Beijing opera :o) The tour guides, especially in Beijing ("Jimmy") and Shanghai ("Jacky"), were charismatic, knowledgeable, and very service-oriented. .
The next time we travel to Asia, we'll, be sure, to connect with you again!
Caroline & Paulina S.
many thanks for the updated weather information. I have travelled a lot as a geography professor and dealt with many travel agents in organizing tours. You are the only travel agent which takes so much concern and care about customers. I must congratulate you on your good organization and care to minute points. You have impressed me so much that you will be sure that I shall be very glad to join your tours in future and introduce friends to join your tour. Once more, many many thanks for your help and organization in this tour.
Dear Kathy and Sharon: at hk airport, had no chance to say good bye to you. Many thanks for leading us in the tour which is a great success. We enjoyed it very much - virtually a gift to me for my 70th year birday in 2007 and our 40 years wedding anniversary in 2008. many thanks. david and roberta.
Dear Rebecca: we have had a wonderful trip. many thanks for organizing the ad in Chinese newspaper. Without the ad, we would not have known the trip. best regards. david and roberta
Dr. David L.
To: Silkway Travel,
I would like to give a good compliment to Silkway Travel at the Aberdeen Branch, Richmond. I have been to the one in Metrotown & Yoahan Centre, but I think the one in Aberdeen is the most outstanding and is highly recommended to others. 她們有良好服務態度﹐熱誠,helpful﹐唔怕麻煩﹐好有耐性﹐和主動問顧客有咩需要。I think they should be well complimented. Next time, when I travel again, I will choose Silkway,Arberdeen for sure!
2 Representative I had approched at Aberdeen: Dec2007 travel to Japan and Hong Kong: Rachel was the representative June 2008 Travel to Miami for the Western Carribean Cruise: Rebecca Ho is the representative
I would like to express my appreciation to the wonderful services that I received from your account manager, Kate Chan. Recently, I had purchased a return ticket for my mother to and H.K. through Kate. Before I decided to do business with Silkway, I had inquired serveral other travel companies as well. The price of all the travel agencies are very competitve. But no other company can offer the quality services that Kate had offered to me. Due to the excellent customer servicve(clear explanation, patience to customer and follow through) that provided by Kate, I have decided to go with Silkway Travel. And because of that I am willing to refer my friends and family to deal with Kate in the future.
I wish that your company will acheive every success in the future by continuing to offer the good quality services to your customers.
Attention General Manager
My name is Maria, I would like to take this opportunity to express our heartfelt thanks from our family to Miss Rosa, the Manager of Silkway Travel at the Crystal Mall.
Recently we have joined the Princess Cruise to the Caribbean, there are 22 people in our group. Miss Rosa has been giving us the excellent services that we have not been received from other travel agent.
Miss Rosa is an experienced travel agent, she understood our needs, took great care of every details, quick response to our questions and provide us all the information which made our trip a lot easier. Miss Rosa also helped us to get our on board credit from USD100.00 increased to USD150.00 which is an extra bonus for all of the family members.
Once again, we would like to thank you Miss Rosa for her great effort. I am sure that I will introdue my friends to Miss Rosa and I will definitely arrange any of my trip through Miss Rosa in the future.
Thank you for remembering to send the info I requested for Carissa. Norman and I both would like to thank you for booking the trip for Carissa and me.
We found you to be very professsional and we would not hesitate to recommend you to our friends when it comes to their travel needs.
We will be back in Vanvouver on October 16th and would like to stop by to pick up our tour packages before Norman heads back to Montreal. Would you kindly have the above mentioned packages available to be picked up on October 16th at the latest? If there are any questions or problems, please contact us by email as we will be checking our email whenever we can during our vacation.
l just wanted to write and thank you for all the work you did in helping us plan for our trip to China. You and your travel agency did an amazing job, and l would like to extend my appreciation for the effort.
Moon and l had a wonderful time, it was the greatest trip we have taken. There was no problems that occurred during the trip. The hotels and the guides were amazing. The hotel were great and their location was so close to the action and enabled us to go on foot and scout around ourselves.
The picture l am enclosing is our group on the bridge at Tongli Village (the water village), taken of course by our wonderful tour guide.
Thanks again, it was a very memorable trip.
Always, Mary and Moon M.
You are an awesome employee. I am so impressed that you are taking care of our group so well during and after our trip. We will consider another trip from Silkway Travel because of your excellent service. Thanks and have a nice day!