Due to the tightened security measure, all reservations (as requested by Airlines) must contain passenger’s FULL name shown exactly on the passport (including middle names if applicable). All reservations MUST contain passenger’s local contact phone number at both departure city and final destination. Please present your picture ID or passport (photocopy accepted) to verify accuracy. We will not be responsible for deny of boarding due to inaccuracy on names.
1. We only accept personal cheque for the payment of your purchase upon presentation of your driver license and a major credit card. All related information will be put on the back of your cheque. We do not accept post-dated cheques or cheques dated less than 14 days prior to departure date.
2. For credit card payments, cardholders are requested to present his/her driver license or other photo identity for verification of the data.
We recommend you to look at the Travel Reports for the destination you are going to travel. This information is available at www.voyage.gc.ca
We recommend you to purchase comprehensive travel insurance immediately upon your booking for travel arrangement. You can obtain details through our travel consultant.
The following are the sources that we may use for gathering personal information. We will use only those required for the Identified Purposes. We may gather information–
ITEMS OF SERVICE
|Issue non-commissionable air ticket||From $30.00|
|Reservation for accommodation and rental car||From $20.00|
|Visa application handling fee (in conjunction with purchase of air ticket or tour/cruise package) - Within Vancouver||$30.00|
|Visa application handling fee (in conjunction with purchase of air ticket or tour/cruise package) - Outside Vancouver||$50.00|
|Redemption of free mileage air ticket||$50.00|
|Reconfirm flight booking for tickets not issued by Silkway||$50.00|
|Replace lost cheque issued by Silkway||$30.00|
|Check records for sales over 6 months||$50.00|
|Refund without Silkway receipt: charge for searching record (in addition to refund handling fee)||$30.00|
|Issue bank drafts for payments||$20.00|
|Request extra copies of invoice for personal purpose||$20.00|
|Other non specified service||$20.00|
|In addition to above fees, the cost of communication, Courier or special delivery will be charged.|