Important Notice

Full Name Require for Travel Documents

Due to the tightened security measure, all reservations (as requested by Airlines) must contain passenger’s FULL name shown exactly on the passport (including middle names if applicable). All reservations MUST contain passenger’s local contact phone number at both departure city and final destination. Please present your picture ID or passport (photocopy accepted) to verify accuracy. We will not be responsible for deny of boarding due to inaccuracy on names.

Cheque / Credit Card Payment

1. We only accept personal cheque for the payment of your purchase upon presentation of your driver license and a major credit card. All related information will be put on the back of your cheque. We do not accept post-dated cheques or cheques dated less than 14 days prior to departure date.

2. For credit card payments, cardholders are requested to present his/her driver license or other photo identity for verification of the data.

Personal Information Protection Policy

The “Protection of Personal Information Policy” (PIPEDA), which comes into effect on January 1, 2004, is a document that describes how businesses collect, use and protect the personal information of customers and other persons who may have dealings with us. In the past, our customers’ personal information is always being highly protected by Silkway Travel. However, in compliance with this new Privacy Policy, Silkway Travel needs to have your consent in providing us your personal information in order to make use of this data for any further appropriate purpose. Silkway Travel Personal Information Policy can be found at Privacy Policy.

Travel Report / Insurance

We recommend you to look at the Travel Reports for the destination you are going to travel. This information is available at www.voyage.gc.ca

We recommend you to purchase comprehensive travel insurance immediately upon your booking for travel arrangement. You can obtain details through our travel consultant.

Silkway’s Service Fee

The following are the sources that we may use for gathering personal information. We will use only those required for the Identified Purposes. We may gather information–